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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first step you should take is to click the Help button, which is present on each page. A pop-up menu will open. It comprises in-depth info about all the actions that you can perform on the page in question. Each pop-up menu appears on the very same page so that you can quickly return to your work.

Video Tutorials

We have a huge selection of tutorial videos demonstrating how to work with our web hosting Control Panel. They're shot for those of you who would like to see how things are getting done instead of just reading articles. In this way, anyone can swiftly find their way around our Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you need, have a look at our comprehensive FAQ section, which comprises questions asked by real people and offers real solutions. We regulary update our FAQ section with new entries in an attempt to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the solution you need in the FAQ database either, we have a excellent team of support engineers available 24x7 and eager to help you with any issue. Each trouble ticket you submit will be answered within 60 minutes (the average trouble ticket response time is only 20 mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com


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